Customer Service Representative

The Suddath Companies • Jacksonville, FL

15d

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service and administrative support to the department. Essential Duties and Responsibilities: Monitor customer shipments that in storage to ensure timely updates for our agents and accounting department Effectively balance a large volume of tasks and emails Perform administrative procedures related to the customer’s relocation Provide accurate and complete information in computer systems Prioritize workload to meet required deadlines Provide administrative support to customer service department Back up support for receptionist Ability to work overtime

Requirements

• Excellent customer service and communication skills (verbal and written)
• Aptitude for working under deadlines and within specific time frames
• Ability to read and interpret emails and documents
• Exceptional ability to identify, analyze, and creatively solve problems
• Ability to demonstrate resourcefulness and to work independently
• Self-motivated; works with urgency and with minimum supervision
• Strong interpersonal and teamwork skills required
• High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent customer service and oral/written communication skills required.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of MS Word and MS Excel

Responsibilities

• Monitor customer shipments that in storage to ensure timely updates for our agents and accounting department
• Effectively balance a large volume of tasks and emails
• Perform administrative procedures related to the customer’s relocation
• Provide accurate and complete information in computer systems
• Prioritize workload to meet required deadlines
• Provide administrative support to customer service department
• Back up support for receptionist
• Ability to work overtime

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees