Customer Service Representative

Concordia Lutheran Ministries and Affiliates•Valencia, PA

1d•Onsite

About The Position

Concordia Visiting Nurses is a Medicare-certified, state licensed, Medicaid approved home health agency operating in nine Western Pennsylvania counties. For well over a decade, Concordia Visiting Nurses has provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health services, in good faith, to those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. We strive to hire excellent people at Concordia - and keep them as well! Concordia Visiting Nurses is seeking a Full-time Customer Service Representative for our Valencia office, right off Route 8. The Customer Service Representative is responsible for patient intake activities, assessing the needs of new and existing patients, processing referrals, ensuring patient satisfaction, resolving patient complaints, validating order accuracy, and verifying issues related to services, and insurance coverage. The Customer Service Representative is the direct contact with patients via telephone. WHY SHOULD YOU APPLY for the Customer Service Representative? Excellent growth and advancement opportunities Education Assistance Programs (Tuition Reimbursement/Fully-Paid Tuition - your choice!) Top Benefits Unparalleled 403(b) Retirement Savings Plan Generous paid-time off

Requirements

High school graduate or equivalent
Excellent patient service, phone and typing skills
Strong verbal and written communication skills
Attention to detail and accuracy, strong organizational skills and agility in multitasking
Ability to work together cooperatively and as a cohesive team member
Two [2] years of patient service experience and knowledge of medical terminology recommended

Responsibilities

Answers phones promptly, responds to patients, and provides skill at resolving referral and patient inquiries upon initial call.
Limits the use of “hold”, “transfer” functions, and wait times. Provides good follow-up and communication skills.
Speaks clearly and provides excellent patient service over the phone and in person through tone and style.
Equally shares workload of phone calls as part of the Patient Service team.
Obtains and enters accurate patient data promptly including demographic, physician, diagnosis and payer information.
Completes and processes paperwork and enters notes promptly and accurately after each patient interaction.
Reviews and/or verifies insurance coverage parameters for service requested and discuss financial responsibility with patient.
Ensures compassionate and positive interactions with patients and referrals.
Receives, investigates, and responds to all inquiries quickly and professionally.
Resolves or requests management involvement quickly to resolve patient concerns and complaints.