Customer Service Representative

HEICO Corporation • South Windsor, CT

2d • $24 - $29 • Onsite

About The Position

Responsible for specific administrative duties for sales and
customer service department.

Requirements

• Bachelor’s degree in business or related field and 2 years of previous experience in customer service.
• Relevant experience may be substituted for educational requirement.
• Experience in the manufacturing industry required
• Microsoft® Office Suite experience required
• Excellent interpersonal and telephone skills required.
• Self-starter with excellent communication skills
• Ability to handle a variety of tasks simultaneously
• Strong organizational skills and attention to detail
• Ability to work independently
• Professional appearance and attitude
• Ability to deal effectively with professionals, clients and employees at all levels of the organization.
• Team Members in this position must be a U.S. Person, as defined by U.S. export control laws.
• Team Members are required to pass a pre-employment background check and drug screen.
• An individual with a disability will be considered qualified for any position that the person can perform the essential function of the position with or without reasonable accommodation.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Nice To Haves

• Experience in the aerospace industry preferred
• Process Improvement experience preferred (Lean, Six Sigma, ACE RTX/UTX)

Responsibilities

• Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly.
• Manage orders from order entry to database maintenance and filing.
• Communicate with customers on order status, confirming order details, and sending Customer Quotes.
• Work with the production and purchasing departments to obtain suitable delivery dates.
• Update and maintain delivery dates based on any changes and communicate to the customer in a timely manner.
• Establish and maintain product knowledge and clearly explain features and benefits.
• Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
• Perform daily administrative tasks within the department
• Complete invoicing for all product lines, to include creating and distributing invoices for shipments, and complete any customer-required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)
• Maintain a safe and clean work area.
• Work cooperatively with other employees to meet department and company goals.
• This position requires personal protective equipment on the shop floor where safety glasses and composite toe safety shoes are required by all.
• Perform additional duties as directed by supervisors or management to support departmental and organizational objectives.

Benefits

• professional growth and development
• health
• dental
• vision
• health savings
• flexible spending
• retirement
• annual discretionary bonus and incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level