Customer Service Representative

PestCo LLC•Chantilly, VA

20d•Onsite

About The Position

Green Pest Services is rooted in our commitment to safe, and effective pest control services. Our owners worked with major national pest control companies for years, observing both effective and problematic pest control methods. Using these years of experience and a dedication to providing customers with better services, they formed Green Pest Services on the principles of environmentally friendly and safe pest control. Green Pest Services is proud to be a part of the PestCo’s family of companies: Founded in late 2021, PestCo is one of the 12 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Requirements

High school diploma or equivalent.
Strong Communication skills effectively through verbal, written and in person.
Strong customer service and in-person presentation skills.
Strong organizational, time management skills and ability to multi-task.
Creative, patient and compassion to achieve customer satisfaction.
Self-motivated.
Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
Pass a background check.

Nice To Haves

Pest Control customer service experience preferred.

Responsibilities

Manage incoming calls and customer inquiries.
Document call details clearly and thoroughly in our database.
Respond to routine customer questions and concerns promptly as needed.
Identify and assess customer inquiries to achieve customer satisfaction.
Education and Training provided on-the-job.
Maintain an efficient calendar of day-to-day activities.
Develop a strong knowledge of the company’s products, processes, and services.
Meet or exceed performance metrics such as: Call handling and availability Quality assurance scores Customer satisfaction (CSAT)
All duties for Customer Service Representative assigned by management.

Benefits

Overtime, Commissions, and Bonuses (for applicable roles)
Paid Time Off, Paid Sick Time, & Paid Holidays
Medical, Dental, and Vision Insurance
Company Provided Life Insurance
401K – Employer Match
Health Savings Account (HSA) - Automatic Employer Contribution
Flexible Spending Account (FSA), Dependent Care FSA
Voluntary Life Insurance (Employee, Spouse & Child)
Voluntary Short-Term and Long-Term Disability
Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
Employee Assistance Program
PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
Educational Resources and Training provided on-the-job.
Medical Benefits are effective on the 1st of the month following the date of hire.