Customer Service Representative

TEKsystems•Plymouth Charter Township, MI

9d•$21 - $21•Onsite

About The Position

We are seeking experienced, high‑performing Customer Service Representatives to join a fast‑paced call center supporting healthcare and pharmacy benefit inquiries. This position requires excellent communication skills, accuracy, and the ability to handle confidential information with professionalism. You will answer customer questions related to prior authorizations, benefits, and general account inquiries while navigating multiple internal systems.

Requirements

Minimum 1 year of recent high‑volume call center experience (within last 2–3 years)
Stable work history (no jumpy resumes; at least one year in previous roles)
Typing speed of 30 WPM or higher
Strong computer skills and ability to work across multiple systems
Excellent communication and customer service abilities

Nice To Haves

Healthcare, pharmacy benefit, or medical call center experience
Pharmacy Technician Certification (not required but should be noted if applicable)
Bilingual candidates strongly encouraged to apply

Responsibilities

Handle high‑volume inbound calls (50–100 per day depending on complexity)
Make outbound follow‑up calls as needed
Provide accurate information regarding prior authorizations and general inquiries
Maintain confidentiality while handling sensitive healthcare information
Enter data and document interactions with high accuracy
Utilize multiple software systems to research and update customer records
Meet performance expectations for quality, accuracy, and reliability