Customer Service Representative

Medline•Dubuque, IA

47d•$15 - $20•Hybrid

About The Position

Be part of our World-Class Customer Service Operation! We assist hospitals, clinics and end users with placing, tracking, and maintenance of orders, providing product information, checking inventory status, and facilitating price quotes. Ideally you will have previous customer service experience, excellent communication, very strong computer skills, and attention to detail. Our culture is one of a kind and we strive to create an experience that values every member of our team. We do life together! Enjoy the amenities of our facility including a full service cafeteria and coffee center, fitness center, outdoor break areas and walking trail. The next class/start date is February 10th, 2026.

Requirements

Availability to work Full Time, 40 hours, Monday thru Friday.
This role will be Hybrid in our Dubuque, IA office.
High school diploma or equivalent.
At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience.
Basic level skill using Microsoft Office products, including Excel and Word.
Experience providing customer service to internal and external customers, including meeting quality standards for services.
Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Responsibilities

Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.
Maintain record of calls and note customer's records as necessary to maintain consistency in service.
Place orders, track shipments, and ensure orders are shipped on-time.
Follow-up with customers as needed to get clarification on orders.
Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.
Review customer's service needs and refer to other service departments for follow up as needed.