Customer Service Representative
Leading Edge Connections•Town of Grand Island, NY
20d•$17 - $18•Onsite
About The Position
The Customer Service & Billing Representative is responsible for handling inbound customer calls related to service questions, account support, and billing inquiries. This role combines problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.
Requirements
- Customer service or call center experience preferred (not required)
- Strong communication and listening skills
- Comfortable using computers and navigating multiple systems
- Reliable, punctual, and team-oriented
- Ability to work on-site in Grand Island, NY
Responsibilities
- Handle inbound customer calls in a professional and friendly manner
- Assist customers with service-related questions and account support
- Explain billing statements, charges, and payment options clearly
- Resolve issues efficiently or escalate when needed
- Document customer interactions accurately using internal systems
Benefits
- Competitive hourly pay ($16.75–$18.00/hour) W2 Employment
- Paid training
- Paid time off and sick time
- Full-time, stable schedules
- Opportunities for growth as the company expands
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
