CUSTOMER SERVICE REPRESENTATIVE

Reading Rock Inc•Cincinnati, OH

About The Position

Reading Rock is seeking for a Bilingual Spanish Customer Service Representative, this position are responsible for having product knowledge for products that are sold by the business. They are responsible for communicating that knowledge to the customers. They will ensure timely, accurate, and thorough handling of the product as it is delivered to the customer.

Requirements

High school diploma required, any level of college or certifications in business, sales, marketing or related field preferred.
Ability to demonstrate an exceptional customer service experience.
Ability to connect with others, build trust, and be accountable for the customer experience.
Has excellent interpersonal skills and is naturally persuasive.
Has flexibility to work at three area locations as required.
Ability to work Saturdays as required.
MS Office-Excel and Word knowledge.
Knowledge of process to include order entry, RMAs, and basic ability to research data.

Nice To Haves

Spanish Bilingual is a plus

Responsibilities

Accurately and thoroughly enter orders for all customers in a timely manner.
Uses various software including ERP Systems, Excel, and other Microsoft Office Products to perform various customer transactions.
Process cash, account, and counter sales, assist showroom sales, and correctly files corresponding paperwork.
Schedule deliveries within company terms and conditions. Work with distribution to meet corporate delivery standards.
Provides back-up and support as required to three area locations.
Maintain constant communication with yard and management regarding customer/product issues and receive and communicate information in this role in a professional, informative, and instructive manner.
Initiate Customer Concern Form process when processes or product quality dictates.
Vigorous compliance with all SOP’s, company policies, procedures, and performance standards. Always helps control expenses in all areas of the company.
Supports efforts of the sales staff to gain market share and increase revenue with the ultimate goal of achieving the divisional budget.
Effectively drive the sales of tools, accessories, ponds, natural stone, pergolas, and lights as budgeted.