Customer Service Representative

Mario Purchaser LLCHagerstown, MD
$17 - $19Onsite

About The Position

Larry & Sons has proudly served the Hagerstown community for years, specializing in plumbing, HVAC, and electrical services. As a family-oriented company, we’re more than just co-workers—we’re a team that values relationships, celebrates achievements, and supports career growth. At Larry & Sons, your skills are recognized, your hard work is appreciated, and your career is set up for long-term success.

Nice To Haves

  • 3+ year experience working in a customer service role
  • Proficient in Microsoft Office
  • Sales experience a plus

Responsibilities

  • Successfully convert requests for service into booked appointments to meet individual and team KPI goals
  • Correctly identify customer needs and overcome objections that may impede call booking
  • Accurately collect and enter all necessary customer information into the service database
  • Answers all calls with a sense of urgency while providing superior customer service at all times
  • Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling
  • Follow-up with customers to ensure overall satisfaction with customer experience and service
  • Effectively handles all other lead sources; such as web leads and answering service messages.
  • Successfully performs opening and closing duties.
  • Ensure safety best practices are followed in the field.
  • Work cross functionally with dispatchers and other departments to ensure the customer is fully taken care of
  • Responsible for the distribution of service window updates to all service teams.
  • Capture and distribute customer concerns to the appropriate service team(s).
  • Other duties as assigned.

Benefits

  • Health, dental, and vision insurance
  • 401(k) with company match
  • paid time off (PTO)
  • paid holidays
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