Customer Service Representative

YETI Coolers•Bozeman, MT

12d•Hybrid

About The Position

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. The role of the Customer Service Representative is to provide outstanding service and build enduring relationships. First and foremost, the Customer Service Representative will be the point person for answering incoming phone calls, responding to all types of customer inquiries, and ensuring all customer expectations are met when placing orders, processing returns, or inquiring about product information. This role will also be expected to help service our growing dealer and distributor needs.

Requirements

Greater than 2 years of relevant experience
An outgoing, welcoming, and energetic personality who enjoys helping others.
Strong familiarity with all MYSTERY RANCH products, their use, and capabilities.
Extremely high attention to detail.
Proficient at multi-tasking.
Computer literacy with ability to learn a variety of computer applications and sales systems.
Excellent communication, time management, and organizational skills both written and verbal.

Responsibilities

Customer interaction and problem resolution by phone, email, social media, cases, Bazaarvoice, and a variety of general customer requests.
Responsible for placing orders, checking inventory, communicating shipping times and delays, correcting mis-shipments, and creating return authorizations for all direct-to-consumer customers.
Point persons for all Pro Purchase platforms we offer.
Point person for answering all incoming phone calls.
Following procedures established by accounting for all NetSuite transactions.
Advanced understanding of NetSuite and current customer service procedures.
In-depth knowledge of all MYSTERY RANCH legacy and current mission product lines.
Managing backorders and hold orders while communicating accurate shipping details.
Detailed understanding of government purchasing requirements.
Prevent freight forwarding and unauthorized redistribution of all products globally.
Working directly with Operations, Production, Product Development and Sales to exceed customer expectations.
Document customer contact information in appropriate detail at the customer profile level.
Regularly document customer feedback and communicate with the management team.
Potential to travel to tradeshows and sales meetings.
Establish enduring customer relationships.