Customer Service Representative - Remote US - RAS

Geeks on Site

7h•Remote

About The Position

Responsive Answering Service provides contact center and answering services to businesses across the United States, acting as an extension of their clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. They are seeking a dedicated and customer-focused Customer Service Representative to join their team. This is a full-time, work from home position where the representative will handle high volumes of customer calls, providing product and service information, following instructions and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Requirements

High school diploma or GED.
Computer literacy and experience with CRM systems.
Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet.
Energy and Internet stability (At least 50Mbps internet speed)
Ability to work a fixed full-time schedule with reliability. (Evening and weekends are required. Split shift may be a possibility)
Ability to pass background check

Nice To Haves

Customer Representative experience preferred but not required.

Responsibilities

Manage high call volumes from inbound phone traffic.
Follow company policies and procedures to handle calls efficiently and professionally.
Achieve member engagement targets by adhering to departmental guidelines.
Respond to customer complaints and resolve issues following company standards.
Multitask across several applications in a fast-paced environment.
Demonstrate excellent verbal and written communication skills.