CUSTOMER SERVICE REPRESENTATIVE Job Details | Gerdau

Gerdau Ameristeel Corporation • Tampa, FL

44d

About The Position

This position is responsible for entering and managing orders to ensure timely and accurate orders are delivered to customers and customers are satisfied.

Requirements

• 2 year degree or 1 - 3 year of experience in office or related type of environment
• experience with MS Office suite
• experience previously with data entry, customer service and telesales
• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking
• Inventory Mgmt/Shipping

Responsibilities

• Sales Order Management Activities (SOM) - Order creation, Reconfirmation, Delivery creation and Shipment creation activities to include: Take customer orders (via call or email) to include product needed, timeframe needed and price constraints. Find the product availability and enter the order and confirm. Manage any changes to the order to include timeframe, price, product quantity, etc. and ensure customer is aware of impact of changes (i.e., effectively manage his/her book of business). Create the shipment schedule and confirm order. Be aware of forecast sales targets and communicate with inside/outside sales reps. While obtaining the order, identify cross sell and upsell opportunites with customers based on trends and prior orders (make suggestions; however, no specific quota or territory responsibility).
• Coordinate with Fulfillment and Customer Service Mgr to find availability of materials and find alternatives to fulfill order for customer.
• Create account set up details to include credit, logistics and production or products (i.e., SKUs).
• Generate internal and external reports to understand order status and identify gaps.
• Open and process customer complaints (price, quality and logistics) to include follow up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Primary Metal Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees