Customer Service Representative - Work at Home

Afni, Inc.•Montgomery, AL

6d•$15 - $16•Remote

About The Position

Career paths start at $14.50-$16/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

Requirements

Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
Work at Home: A minimum of 6 months of work-at-home experience is required.
Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Monday and Friday 7:00AM - 6:00PM Central time
Available to work 8-hour shifts Monday - Friday, including weekends and holidays, between 7:00AM – 6:00PM CST.
Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload
Ping Rate – Less than 100 ms
A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
Ability to be on webcam during working hours

Responsibilities

Deliver world-class customer service to inbound callers
Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
Processing of orders
Updating accounts
Updating records
Effective multitasking
Strong attention to detail