Customer Service Representative (Part-Time)

Hall's Culligan Water • Lompoc, CA

12h • Onsite

About The Position

As the premium provider of drinking water and water treatment services for the
greater part of a century, Hall’s Culligan continues to innovate and expand our
business nationwide by offering tailored solutions to meet the specific needs of
each customer backed by our superior Culligan service.

As a Customer Service Representative (CSR), you’ll play a vital role in ensuring
our customers receive a positive customer experience. This role involves
addressing inquiries, providing solutions, and maintaining a high level of
customer satisfaction. The ideal candidate for this position will genuinely
enjoy interacting with our customers, will have an enhanced ability to resolve
issues through strong product and service knowledge, and will effectively manage
their time.

Requirements

• Minimum of 2+ years' experience in a customer service role
• Minimum of 2 years' experience answering a high volume of calls
• Must be able to pass a typing test
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Workspace must be kept clean, organized, and free of clutter and tripping hazards.
• Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

Benefits

• We are offering a part-time, Monday-Friday work schedule from 8:00am-12:00pm
• The pay rate for this position is $21 per hour.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees