Customer Service Representative
About The Position
The Customer Service Representative supports our Residential division by helping coordinate communication between homeowners, project managers, contractors, vendors and permitting authorities. This role combines customer service, data entry, and operational support, ensuring that project information, documentation, and timely activities are organized and accurately maintained. The ideal candidate is detail-oriented, organized, comfortable with computer systems, and capable of following established processes in a fast-paced environment. Location: West Palm Beach, FL (On-Site)
Requirements
- Strong written and verbal communication skills
- Excellent customer service and interpersonal abilities
- High attention to detail and strong organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- High School Diploma or GED (Required)
- 1–2 years of customer service or administrative support experience
- Minimum 2 years of customer service experience, preferably in a project-based or service-oriented environment.
- Excellent verbal and written communication skills, including heavy phone and email interaction.
- Strong organizational skills and exceptional attention to detail.
- Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Computer literate; proficient with Microsoft Office Suite (Outlook, Excel, Word).
- Ability to work collaboratively with internal teams and external partners.
- Strong problem-solving, follow-up, and follow-through skills.
Nice To Haves
- Experience with NetSuite (Oracle ERP) preferred, but not required
- Experience in construction, permitting, or project coordination highly desirable
- Students pursuing degrees in Construction Management, Business Administration, or related fields are encouraged to apply
- Experience with permitting coordination, purchasing, or construction operations is a strong plus
- HS diploma required, additional education a plus.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Provide updates on project status and direct inquiries to the appropriate team members
- Help resolve customer concerns and ensure issues are properly documented and escalated when necessary
- Coordinate communication between customers, project managers, contractors, inspectors, vendors and permitting agencies.
- Schedule inspections with municipalities and other relevant authorities.
- Assist with permitting coordination, including submission tracking and follow-up.
- Maintain accurate customer and project records in company systems.
- Capture, organize, and store job site photos for project documentation and compliance.
- Assist with reviewing and preparing documentation such as change orders, contracts, and invoices.
- Assist with ordering materials and tracking deliveries.
- Coordinate with vendors to support project timelines.
- Provide administrative support to the sales and operations teams as needed.
- Performs all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
