Customer Service Representative

Fortune Brands • Albuquerque, NM

3h • $35,000 - $42,000

About The Position

The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support.
Regular hours are Monday through Friday 7:30am – 4:00pm PST, and optional weekend overtime.

Requirements

• High desire to interact with and provide luxury service to our customers.
• High School diploma or equivalent required.
• 2 + years experience in a contact center or other fast-paced customer service environment required.
• Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy
• Excellent professional communication skills required, both verbal and written
• Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams
• Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation
• Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork

Nice To Haves

• Associate’s or Bachelor's degree is preferred
• Prior ERP (SAP, Oracle, etc.) experience preferred

Responsibilities

• providing high quality customer care
• management of inbound calls and emails from customers
• product questions
• troubleshooting needs
• warranty support

Benefits

• employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more.
• We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees