Customer Service Representative

H2O Innovation Inc.•Ramsey, MN

4h•Onsite

About The Position

H2O is a smart water treatment solutions company that simplifies water treatment by integrating state-of-the-art technologies to solve water challenges for good with a team of trusted experts. Their mission is to provide services on an international scale, in a people-oriented, caring environment that fosters professional and personal growth. The Customer Service Representative, based in Ramsey, MN, will be a vital member of the procurement team, responsible for spearheading exceptional customer and supplier service while seamlessly managing administrative duties.

Requirements

Possess 2 to 5 years of relevant experience
Hold professional or college training in administration, secretarial, or related disciplines
Demonstrate proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint and Teams
Have prior Experience using an ERP system
Display a customer-centric approach towards internal clients
Be autonomous, organized and attentive to details

Responsibilities

Provide excellent internal and external customer/supplier service: handle incoming calls, respond promptly to emails, handle customer/supplier requests
Create customer orders through the ERP system
Perform expediting activities and follow ups with customers and suppliers regarding orders
Process shipping and receiving administrative activities
Data entry for various areas of procurement, sales, manufacturing and quality activities
Suggest improvements, process changes and efficiency gains on daily tasks
Keep the delivery dates and pricing information in the costing tools accurate
Use the company ERP system (IFS)
Use communication methods effectively (MS Teams, phone calls, Outlook, etc.)
Perform any other administrative tasks requested by the supervisor to support the various internal customers and business lines of H2O Innovation