Customer Service Representative

Curtiss-Wright Corporation

45d•$22 - $25

About The Position

Customer Service Representative We are looking for a Customer Service Representative to join our Exlar team! As our Customer Service Representative, you will work with various departments to meet moderately difficult maintenance services sales goals. Maintains direct contact with customers before and/or after the sale. You will support sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Location: Chanhassen, MN Hourly rate: $22.00 to $25.00 Please note that the salary range information provided is a general guideline only, reflecting a position based in Minnesota. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer. We Take Care of Our People Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture

Requirements

2+ years of customer service and customer support experience (industrial or manufacturing industry experience is an asset)
Experience using CRM systems
Strong computer skills required. Must be highly proficient in Microsoft Office products
High school Diploma or equivalent
Ability to work in a fast-paced environment
Ability to work independently and collaboratively within a team structure
Experience with conflict resolution and customer-centric attitude with a problem-solving mindset
Ability to work with ambiguity
Organizational skills with attention to detail
Must be a US Person

Nice To Haves

industrial or manufacturing industry experience is an asset

Responsibilities

Provides assistance to all areas of the company and to customers as needed on moderately complex questions
Responds to customer needs in a quick and effective manner performing account management functions.
Coordinates activities with other departments including import/export shipments
Understands requirements of various regulations and works to develop processes and procedures to improve efficiency
Provides details for pre order and post order assistance upon customer request
Support sales team with product quoting