Customer Service Representative

Better Debt Solutions • Irvine, CA

2d • $25 - $30 • Onsite

About The Position

Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We’re strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth.

At Better Debt Solutions, we’re hiring Customer Service Representatives to serve as the first point of contact for our clients. This role is critical to the client experience, managing high-volume inbound calls, providing clear and accurate information, and guiding conversations with structure and confidence. You’ll help reduce confusion, de-escalate concerns, and ensure clients are routed to the right teams quickly and effectively.
Customer Service Representative (CSR) Retention Team | Irvine, CA (Onsite) $25–30/hour

Requirements

• Experience: 1–2 years in customer service, sales, or client-facing roles.
• Communication Skills: Strong verbal communication and active listening abilities.
• Resilience: Ability to handle objections and navigate high-pressure conversations.
• Professionalism: Comfortable guiding conversations while maintaining empathy.
• Detail-Oriented: Strong documentation habits and attention to detail.
• Technical Proficiency: Experience using CRM systems and call management tools.
• Soft Skills: High emotional intelligence and sound judgment.
• Education: High school diploma or equivalent required.
• Adaptability: Ability to manage multiple priorities in a fast-paced environment.
• Organization: Strong time management and organizational skills.
• Discretion: Comfortable handling sensitive information with high levels of discretion.

Nice To Haves

• Industry Knowledge: Experience in financial services or debt settlement is a plus.

Responsibilities

• High-Volume Engagement: Handle 40–100 inbound calls daily across general customer service queues.
• Frontline Support: Serve as the primary contact for all incoming client inquiries.
• Account Management: Review client accounts, payment schedules, and program details in real time.
• Clear Communication: Provide accurate and easy-to-understand information regarding account status and expectations.
• De-escalation: Manage low to moderate client concerns with empathy while maintaining control of the interaction.
• Call Direction: Lead conversations with structure and direction to ensure productivity.
• Triage & Routing: Identify call types and route them appropriately (e.g., NSF, Retention).
• Documentation: Accurately document all client interactions within the system.
• Efficiency: Operate effectively in a fast-paced, high-volume environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED