Customer Service Representative

Virginia Green • Henrico, VA

1d • Onsite

About The Position

The Customer Service Representative will interact with customers by addressing inquiries and resolving issues by providing Best-In-Class customer service in a call center environment.

Requirements

• Excellent organizational, verbal, and written communication skills.
• Meet personal/team qualitative and quantitative target
• Ability to accept guidance and apply recommended suggestions to improve internal and external customer interaction.
• Maintain an open line of communication with management and peers providing suggestions received through customer interactions.
• Excellent communication skills including active listening.
• Utilize strong verbal communication skills to actively listen to customer or team concerns, identify issues, and provide clear, effective solutions in real-time, ensuring a positive resolution and maintaining customer satisfaction.
• Minimum High School Diploma or Equivalent
• Minimum 2+ years of experience in managing high call volumes (inbound and/or outbound) or providing in-person customer service, demonstrating the ability to efficiently handle customer inquiries, resolve issues, and maintain a high level of professionalism and customer satisfaction.
• Strong computer skills including the use of Microsoft Office Products (Outlook, Word, Excel, PowerPoint) and ability to navigate internet applications.

Nice To Haves

• Agronomic related background, turf, weed, lawn care knowledge

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.
• Handle billing related inquiries collecting payment data for immediate processing.
• Ability to follow through on commitments and accurately update our system of record to notify all applicable parties.
• Ability to follow up timely on phone calls, emails etc.
• Build sustainable relationships and engage customers by taking time to go the extra mile.
• Seize opportunities to upsell products when they arise.
• Ability to multi-task and assist with additional office tasks as directed.
• Represent the company's values, products, and services as a positive and engaging brand ambassador, effectively communicating the brand's mission to customers, partners, and stakeholders while ensuring consistency in messaging and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees