Customer Service Representative

American Health Associates • Bradenton, FL

19d

About The Position

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry. THE ROLE: Customer Service Representative

Requirements

• High School diploma
• 1-year of customer service experience in healthcare, preferred
• Detail oriented with ability to multi-task daily
• Knowledge of lab test orders; solid understanding of the importance of critical results
• Excellent customer service and telephone etiquette skills required
• Effective verbal and written communications, especially listening skills
• 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy
• Advanced computer skills
• Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment
• Ensure patient privacy, confidentiality, and HIPAA are upheld always
• "Team Player" mindset a must!

Responsibilities

• Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone
• Enter data into a specialized computer system
• Dispatch AHA's Mobile Phlebotomists and Couriers
• Track specimen collection and reporting
• Trouble shoot missing, incomplete, and incorrect orders
• Must have the ability to interact effectively and professionally with clients and coworkers always

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED