Customer Service Representative

Dream Finders Homes • Fayetteville, NC

12h

About The Position

The primary role of the Warranty Service Representative is to be responsible for managing the completion of warranty claims and other request received by homeowners. This includes conducting in-home claim assessments, determining applicable warranty coverage, coordinating and supervising repair dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work.

Requirements

• Minimum High School Diploma or equivalent
• Minimum 2 years of customer service experience
• Experience using a laptop or tablet

Nice To Haves

• Code Compliance Course and OSHA/ Safety classes is a plus
• Builder's License is a plus
• Previous Residential construction or homebuilding industry experience is preferred

Responsibilities

• Schedules and organizes subcontractors to complete work on a timely basis
• Inspects the quality of the work performed by all subs and assuring completed to quality standards.
• Field and respond to Homeowner requests for warranty claims.
• If necessary, schedule with the homeowner and our subcontractors to remedy the issue.
• Schedule 11-month warranty walks with the homeowners and schedule the appropriate subcontractors to remedy the issues.
• Walk homes under construction from a Quality Control perspective and create lists for the Construction Team prior to completion of homes under construction
• Be Versed and use the Warranty Manual used by Dream Finders Homes to resolve issues in the field
• Perform pre-closing walks with new homeownersSpend time with the Construction Team to learn the aspects of the construction process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees