Customer Service Representative - B076

MYGRANT GLASS COMPANY INC•Oklahoma City, OK

5d•Onsite

About The Position

At Mygrant Glass, we’re looking for a dependable Customer Service Representative to provide essential support to our customers and branch operations. In this role, you’ll be the first point of contact for clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. You’ll also assist with returns, account management, and inventory coordination, helping to maintain efficiency and accuracy across the branch. As a key team member, you’ll manage customer interactions with professionalism and attention to detail, while supporting both colleagues and customers with patience and care. This role is critical to maintaining Mygrant’s high standards of service and operational excellence. A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Requirements

Professional demeanor with superior telephone and people skills.
Able to communicate clearly.
Must be organized and able to multi-task.
General knowledge of Microsoft products.
Ability to work collaboratively in a team environment.
Excellent at resolving customer conflict.
Willing to learn and follow directives.
Exhibit patience and attentiveness.
Exceptional time management skills with impeccable follow through.
Technologically proficient.
High School Diploma, GED or equivalent preferred.

Nice To Haves

Type 30 wpm (preferred).

Responsibilities

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit cards, and check deposits with accurate data entry.
Assist with inventory - interacting with operation warehouse inventory control.
Interact with customers via telephone and in-person providing information and assistance.
Manage customer accounts with discretion and escalate customer concerns as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
Keep records of customer interactions, process customer accounts and file documents.
Manage large amounts of incoming phone calls.
Develop working knowledge of the evolving products and services to better serve customers.