Customer Service Representative

American Flexible Produ • Chaska, MN

29d • Onsite

About The Position

Our Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and processes, as well as communicating effectively with team members.

Requirements

• Strong analytical and problem-solving skills, as well as a keen attention to detail
• 2 years of customer service experience in a manufacturing environment preferred
• Ability to navigate Epicor systems preferred
• Ability to read and comprehend blueprints/drawings preferred
• Ability to effectively prioritize tasks, be flexible and self-directing
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills along with the ability to ask probing questions, comprehending customer concerns and overcoming objections
• Must be fluent in English – written and oral
• High School Diploma/GED Required
• Two years in Customer Service Role preferred
• Experience in manufacturing environment preferred
• Proficiency with basic computer skills is required.
• Must be able to communicate (read, write, and speak) fluently in English.
• Ability to read and interpret documents such as blueprints, safety rules and procedure manuals.
• Must have the ability to communicate effectively with team members and leadership staff.
• Open to overtime as needed.

Nice To Haves

• Experience with Microsoft office suite and ERP systems preferred.
• Epicor experience is a plus.

Responsibilities

• Process customer orders/changes/returns according to established policies and procedures
• Carefully review customer purchase order for accuracy
• Accurately enter customer purchase order into Epicor ERP system
• Process order acknowledgements to customers as required, including 3rd party portals
• Provides timely and accurate information to customers as requested
• Collaborates with customer and internal resources as needed to change/expedite customer orders
• Organization of customer orders, job tickets, shared customer service email and paper filing system.
• Provides backup support to other customer service team members as assigned
• Performs other similar or related duties as they become necessary or as delegated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED