Customer Service Representative

Eaton Corporation•Irvine, CA

48d

About The Position

Function as the primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility. Perform contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements. Ensure orders are entered into the ERP system and/or other support databases. Ensure backlog alignment to customer orders and portal forecasts to facilitate accurate and timely SIOP demand planning Accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs Manage customer metrics Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility. Manage customer AOG situations with results. Adjudicate Warranty on behalf of our Customers within the organizational metrics.

Requirements

High School diploma or GED from an accredited institution WITH five (5) years' experience in the Aerospace industry; OR a completed Bachelor's degree
Minimum two (2) years' experience in customer service
Candidates must be legally authorized to work in the United States without out company sponsorship, now or in the future
This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158
Must reside within a 50 mile radius of Irvine, CA. Active Duty military are exempt from the geographical requirement
Three (3) years of direct customer facing experience
Two (2) years of Aerospace Industry experience
Experience with Federal Acquisition Regulations, terms and condition; general knowledge of profit policy and negotiation strategy/tactics
Ability to analyze problems related to contracts, procurement, production and delivery

Nice To Haves

Mechanical "hands-on" ability a huge plus

Responsibilities

Function as the primary point of contact for assigned customer related inquiries
Represent the voice of the customer within the facility
Perform contract review of all orders for customer requirements
Ensure orders are processed per negotiated requirements including importing and exporting requirements
Ensure orders are entered into the ERP system and/or other support databases
Ensure backlog alignment to customer orders and portal forecasts to facilitate accurate and timely SIOP demand planning
Accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled
Provide continuous feedback to the customer on order status throughout the production cycle
Provide proactive communication with the customer in anticipation of customers' needs
Manage customer metrics
Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility
Manage customer AOG situations with results
Adjudicate Warranty on behalf of our Customers within the organizational metrics