Customer Service Representative

Mr. Appliance of FL & NC•Fletcher, NC

52d•$15 - $18

About The Position

We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout.

Requirements

Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently

Responsibilities

Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions