Z1 Customer Service Representative

Enthusiast Auto Holdings • Carrollton, TX

7d • Onsite

About The Position

Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:

Requirements

• Positive attitude and customer service mindset
• Automotive knowledge preferred
• Basic Computer Skill knowledge
• Proficient in Microsoft Office suite
• Exhibit strong communication skills
• Bilingual (Spanish) proficiency preferred
• Customer Service/Call center experience preferred
• Must be onsite 40-hour workweek with occasional nights and weekends

Nice To Haves

• Automotive knowledge preferred
• Bilingual (Spanish) proficiency preferred
• Customer Service/Call center experience preferred

Responsibilities

• Interact with customer in person, over the phone, and through email
• Set up returns and exchanges
• Cancellations and order modifications
• Ensure order accuracy
• Verify part numbers and fitment
• Shipping claims for damaged or lost orders
• Provide technical support
• Respond to customers in timely manor
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed