Customer Service Representative

Hanes Companies • Calhoun, GA

3d

About The Position

Core Responsibilities
1. Retailer & Sales Support:
Distribute daily order reports to assigned sales representatives
Serve as a communication point for retailers regarding order status, product availability, and documentation needs
Maintain accurate and timely updates to internal teams
2. Order Processing & Documentation:
Collect, organize, and file all order‑related paperwork
Verify order accuracy and availability prior to routing
Maintain digital and physical documentation systems in accordance with internal standards
3. Logistics Coordination:
Calculate truck space requirements for outgoing orders
Prepare routing requests and communicate with logistics partners
Track shipment timelines and escalate issues as needed
Work with shipping department to ensure all orders are shipping on time and in full
4. Consumer Call Handling:
Answer inbound consumer calls regarding product information
Provide clear, accurate responses and escalate issues appropriately
Maintain professionalism and brand‑aligned communication
Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!
Equal Employment Opportunity/Veterans/Disability Employer

Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Word and Excel
• Strong organizational and time‑management skills
• Clear verbal communication skills
• Ability to work in a fast‑paced office environment

Nice To Haves

• Associate’s or Bachelor’s degree
• Prior experience in customer service, retail support, logistics, or administrative roles
• Familiarity with order management systems or routing processes

Responsibilities

• Distribute daily order reports to assigned sales representatives
• Serve as a communication point for retailers regarding order status, product availability, and documentation needs
• Maintain accurate and timely updates to internal teams
• Collect, organize, and file all order‑related paperwork
• Verify order accuracy and availability prior to routing
• Maintain digital and physical documentation systems in accordance with internal standards
• Calculate truck space requirements for outgoing orders
• Prepare routing requests and communicate with logistics partners
• Track shipment timelines and escalate issues as needed
• Work with shipping department to ensure all orders are shipping on time and in full
• Answer inbound consumer calls regarding product information
• Provide clear, accurate responses and escalate issues appropriately
• Maintain professionalism and brand‑aligned communication

Benefits

• health/dental/vision insurance
• retirement savings with company match
• discount stock plan
• paid time off
• paid holidays
• employee assistance program
• gym reimbursement
• education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees