Customer Service Representative

Trove Brands • Lehi, UT

2d

About The Position

As a Customer Support Specialist, you’ll work closely with the customer service team, handling a wide array of customer inquiries. You will contribute to strengthening customer relationships by offering kind, connected service using our connection model to build loyalty and foster impactful relationships with our customers.

Requirements

• Excellent written and verbal communication skills.
• Typing speed of 40–60 wpm with clarity.
• Able to perform focused, task-based work.
• Familiarity with helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.

Responsibilities

• Connect via chat or email with roughly 70–100 customers daily.
• Provide primary phone support for Trove Brands.
• Find ways to engage in meaningful and impactful ways using our connection model.
• Engage in specialty assignments and project opportunities.
• Advocate for our customer – contributing to the customer voice.

Benefits

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees