Customer Service Representative

Quality Glass and Mirror Service•Omaha, NE

24d•Onsite

About The Position

We are hiring for our operations team at Quality Glass and Mirror Service. We are a high growth, market leader in glass fabrication and installation in the greater Omaha Area. As a member of our operations team at Quality Glass, you will be directly engaged in customer service, processing orders, supporting purchasing and invoicing, and supporting our production teams. Quality fabricates industry-leading glass products for interior and exterior applications for a variety of projects across commercial, residential, and education customers. This role requires a desire to learn, attention to detail, and a commitment to delivering outstanding results – our name is our reputation, and we take Quality seriously.

Requirements

Effective communication skills and the ability to interact professionally with customers and team members
Attention to detail and a commitment to delivering high-quality work
Excellent problem-solving skills and the ability to troubleshoot customer service issues
Strong working knowledge of and experience with Microsoft Word, Excel, and Outlook

Nice To Haves

Prior work experience in the glass industry or knowledge of different types of glass and aluminum products, including tempered, laminated, insulated, and decorative glass
Experience with process improvement or improving efficiency of high-volume tasks through automation

Responsibilities

Process customer orders received via phone and email and acknowledge order status with customers
Manage a high volume of communication from customers via phone and email
Work collaboratively with the wholesale operations team to meet customer and production needs
Learn to quote standard and customized customer orders in support of the sales team