Customer Service Representative

Airgas • Largo, FL

55d

About The Position

Airgas is Hiring for a Customer Service Representative in Largo, FL! Job Description At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We are looking for you! Recruiter: Matt McCain / [email protected] / 470-234-2065 The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution. Review and resolve assigned issues and inquiries Ensure mandatory Queue coverage Cancellations and Rejections Assist and Support EspriGas “TMG” customer request Ability to assist and manage department mailboxes Serve as communicator between Customer Service and Key Accounts Ability to work with Airgas internal associates across the organization Assist with overflow calls Rush Deliveries Assist with Non-Strategic Return Labels Manage FTO’s Order Entry for Esprigas Assist with problem solving for Esprigas Assist with Escalations

Requirements

• To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Good organizational and people skills.
• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.
• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.
• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.
• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.
• Responsiveness, respond promptly to the needs of our internal and external customers.
• Initiative, if a task needs to be done willing to provide above and beyond efforts.
• Stewardship protects and ensures the best interest for the company.
• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.
• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.
• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and taking ownership.

Responsibilities

• Review and resolve assigned issues and inquiries
• Ensure mandatory Queue coverage
• Cancellations and Rejections
• Assist and Support EspriGas “TMG” customer request
• Ability to assist and manage department mailboxes
• Serve as communicator between Customer Service and Key Accounts
• Ability to work with Airgas internal associates across the organization
• Assist with overflow calls
• Rush Deliveries
• Assist with Non-Strategic Return Labels
• Manage FTO’s
• Order Entry for Esprigas
• Assist with problem solving for Esprigas
• Assist with Escalations

Benefits

• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed