Customer Service Representative

TEKsystems • Olathe, KS

10d • $19 - $19 • Onsite

About The Position

TEKsystems is proud to partner with a locally owned, community-focused organization in search of Customer Service Representatives to join their diverse and inclusive team. This is a fantastic opportunity to work with a company that supports some of the nation’s most recognized brands, including Lowe’s, Amazon, Target, and Walmart. What You Will Do: Responsible for handling work ticket orders for their national accounts received electronically or by phone, a lot of the calls can be outbound in nature. Qualifying/verifying customer requests. Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner. Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction. Other duties as assigned

Requirements

• 1+ year of customer service experience, prefer retail background over standard call center roles
• Previous experience is call center is a plus
• Solid tenure. At least one year at each position
• Proficient in Microsoft programs
• Attention to detail

Responsibilities

• Responsible for handling work ticket orders for their national accounts received electronically or by phone
• Qualifying/verifying customer requests
• Checking technicians in and out
• Booking/dispatching purchase orders to subcontractors or divisions in a timely manner
• Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction
• Other duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees