Customer Service Representative

EagleBank•Washington, DC

1d•Onsite

About The Position

EagleBank is a values-driven organization that prioritizes building strong relationships with its customers, employees, and shareholders. The bank is committed to inclusion, equity, and respect, fostering diversity and investing in employee growth and wellbeing through various programs like resource groups, mentorship, community service, and scholarship opportunities for continued education. The Community Banking division, which encompasses the branch network and Customer Care Center, focuses on cultivating relationships to support the business and personal finances of clients in the DMV region. This division offers comprehensive banking services for commercial clients, including new account setup and maintenance, cash management products, and both in-person assisted and automated transaction services.

Requirements

High School Diploma or equivalent.
1 year cash handling.
2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking.
Knowledge of Platform and Teller system.
Exhibits professionalism with internal and external customers.
Knowledge of deposit products and services.
Knowledge of banking regulations, policies, and procedures.
Basic knowledge of MS Office products.

Responsibilities

Establishes, retains and deepens relationships with new and existing clients.
Provides quality service to internal and external clients through effective and professional written and verbal communication.
Processes teller transactions and balances cash accurately and efficiently.
Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
Possesses strong knowledge of the platform and teller systems.
Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
Serves as main point of contact for client problem resolution.
Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.