Customer Service Representative

PHINIA • Troy, MI

6d

About The Position

PHINIA is currently looking for a “dynamic, results driven” individual to join as a Customer Service Representative at our Aftermarket Remanufacturing Plant in Troy, MI. This person will be responsible for providing exceptional customer service to manage time sensitive information and transactions to ensure on-time delivery by tracking shipments for pick-up and estimating times of arrival and delivery.

Requirements

• Bachelor’s degree in business or communications preferred.
• 0-3+ years of experience in customer service or related role with focus on logistics and delivery.
• Strong problem solving and analytical skills.
• Great work ethic with excellent organizational skills.
• Ability to communicate effectively both verbally and in writing
• Ability to multi-task.

Responsibilities

• Use SAP system to enter & process customer orders for assigned customer accounts.
• Enter orders timely & accurately to ensure data correctly reflects customer requirements and expectations.
• Manage customer expectations and exercise timely communication practices.
• Ensure critical information is communicated to internal and external customers.
• Drive issue resolution with both internal and external customers.

Benefits

• We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization.
• Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation.
• We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans.
• Plans are benchmarked for competitiveness and value.
• We provide formal development opportunities at all levels and stages of employee careers.
• These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level