Customer Service Representative - UniFirst

UniFirst•Grand Rapids, MI

1d•Onsite

About The Position

UniFirst is seeking a dedicated Customer Service Representative to join their team. This role is a key player in delivering outstanding customer service as a liaison between customers and the company. UniFirst is an international leader in the $18 billion-dollar garment services industry, employing over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. The company has been recognized in Selling Power magazine’s “Best Companies to Sell For” list and Forbes magazine’s “Platinum 400 – Best Big Companies” list. UniFirst emphasizes continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. They offer on-the-job training, robust online training modules through their Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center. UniFirst promotes career mobility, a unique community culture, and diversity, offering significant avenues for personal development and growth. They have an immediate opening and provide on the job training.

Requirements

Verbal & written communication skills: professional telephone and email etiquette.
Essential skills: active listener, responsive, and personable.
Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
Time management and organizational skills with attention to detail.
A collaborative, team-player capable of working independently.
Problem solver in a dynamic environment.
Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.).
Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Nice To Haves

2 years of Customer Service experience in an administrative setting.
Prior Accounts Receivable experience.
High School diploma or GED equivalent.

Responsibilities

Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
Provide excellent customer service to both customers and UniFirst personnel.
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
Partner and provide administrative support to UniFirst’s Sales Department.
Perform basic data entry and other administrative duties.

Benefits

Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.
Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
On the job training
401K with Company Match
Profit Sharing
Health Insurance
Employee Assistance Program
Life Insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
30% Employee Discount
Employee Referral Bonuses