Customer Service Representative - The Gardens
About The Position
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life… Assist customers with a variety of transactions through a seamless and friendly experience. Demonstrate expertise in all technologies used in the store environment. Inspire trust, teamwork and positive team relationships. Defuse customer situations and provide resolution in a timely and effective manner. Ensure the security and privacy of customer information through education, compliance and resolution of issues. Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program. The hours and schedule for this position will vary by week depending on business needs. Nordstrom is a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation they are building on as they provide convenience and true connection for their customers. They empower their people to be innovative, creative and focused on providing the best service to their customers. Through it all, they remain committed to leaving the world better than they found it. They reward great work, promote from within and celebrate diversity. The company values include Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and We Extend Ourselves.
Requirements
- The ability to effectively build relationships with your customers, peers and leadership
- Proficiency in multiple operating systems such as MS Windows, iOS and Android
- Clear, effective communication with strong interpersonal skills
- The ability to prioritize multiple tasks in a fast-paced environment
- Accountability, initiative and a high level of ownership
- The ability to work a flexible schedule based on department needs
Responsibilities
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Inspire trust, teamwork and positive team relationships
- Defuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance and resolution of issues
- Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- medical/vision/dental/life/disability insurance options
- PTO accruals
- Holidays
- performance-based incentives/bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
