Customer Service Representative - Petcare Products

EMS • Omaha, NE

3d • $17

About The Position

Customer Service Representative - Petcare Products At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The Position: Calling all pet lovers! We are looking for Customer Service agents to join a fast-paced and energetic customer service team for a pet health product program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities . Position starts at $17/hr. Monday - Friday 8:30am-5:30pm schedule available.

Requirements

• Above average customer service skills
• Strong written and verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner who enjoys using trouble-shooting and problem solving skills
• Ability to work both as an individual and as a team member

Nice To Haves

• High school Diploma or equivalent
• Must be familiar with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred

Responsibilities

• answer inbound customer calls
• email, and chat inquiries in a timely and productive manner
• maintain a strong relationship and communication between EMS and client on account procedures and managing priorities

Benefits

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Causal dress attire
• Individual work spaces
• Complimentary breakfast on Fridays
• Free parking
• North-West Omaha location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees