Customer Service Representative (Remote)
About The Position
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices. This position is remote but must be located in North Carolina.
Requirements
- Customer service or IT experience strongly preferred
- High school diploma or GED required
- Excellent written and verbal communication skills
- Experience and proficiency with Microsoft Office (Word, Excel)
Nice To Haves
- Familiarity with Legal Process as plus
Responsibilities
- Answer inquires and resolve issues from process servers
- Oversees distribution and dispatch of cases to process servers
- Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
- Monitor process server status to ensure they are in good standing and able to accept and complete work
- Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
- Collaborate with team members to find broken processes or inefficiencies in daily tasks
- Resolves issues on task board in Skye
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
