Customer Service Representative

CMC•Texas City, TX

19d

About The Position

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential. As a Customer Service Representative at CMC, you will play a vital role in providing industry-leading service to our customers. You will serve as the primary point of contact for incoming inquiries, product information, order processing, and issue resolution, ensuring a smooth and positive customer experience from start to finish.

Requirements

1-3 years of experience in customer facing role, preferably in construction or industrial services.
Excellent verbal and written communication skills
Strong problem- solving and decision making abilities.
Proficiency with Microsoft Word, Excel, Outlook, and other business applications.
Forklift experience preferred
Ability to multi-task and remain organized in a fast-paced environment.
Team-oriented with a positive and professional demeanor.
High School Diploma or GED required

Nice To Haves

Bachelor's degree preferred
Associates Degree preferred

Responsibilities

Serve as the first point of contact for customer inquiries via phone, email and in person communication.
Process order accurately and efficiently through CMC’s computer systems.
Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.
Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.
Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.
Assist with handling cash transaction and reconciling daily reports as needed.
Maintain accurate records of customer interactions and transactions.
Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.
Operate a forklift to move material and supplies as required
Perform other administrative and support duties as needed.