Customer Service Representative

TEKsystems • Boulder City, NV

66d • $19 - $19 • Remote

About The Position

We are seeking a dedicated and empathetic Customer Service Representative to support our residential services team during the peak winter season. In this role, you will serve as a subject matter expert and real-time troubleshooter, assisting customers with product inquiries, service needs, billing issues, and transaction support via a high volume of inbound calls.
This is a remote, 6-month contract position with the potential for full-time conversion based on performance and business needs.

Requirements

• Proven experience in customer service, preferably in a high-volume call center.
• Strong communication and active listening skills.
• Ability to remain calm and solution-focused under pressure.
• Proficient in data entry and basic office equipment.
• Familiarity with Microsoft Office 365.

Nice To Haves

• Bilingual in Spanish is a plus, but not required.

Responsibilities

• Handle a high volume of inbound customer calls with professionalism and empathy.
• Troubleshoot service issues and provide real-time solutions.
• Address inquiries related to products, billing, and transactions.
• De-escalate challenging situations and maintain a positive customer experience.
• Accurately document customer interactions and perform data entry tasks.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees