Customer Service Representative

CAMCO MANUFACTURING LLC • Greensboro, NC

38d

About The Position

The Customer Service Representative plays a key role in ensuring customer satisfaction by managing orders, processing returns, and supporting internal teams. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Requirements

• High school diploma or GED required; associate degree preferred.
• Minimum 3 years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access).
• Strong communication and negotiation skills.
• Experience with order fulfillment and account management.
• Ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Accurately process customer orders via phone, email, fax, or EDI.
• Ensure correct product selection, pricing, and shipping methods.
• Maintain and update customer databases and portals.
• Handle returns, credit memos, and account analysis.
• Provide inside support to the outside sales team.
• Resolve customer issues via phone, email, or in person.
• Monitor open orders to ensure timely delivery and compliance with customer specifications.
• Demonstrate agility and adaptability. Cross-trained in other CS functions to support team flexibility, ensure coverage, and serve as a backup when needed.
• Assist with onboarding new customers and maintaining relationships.

Benefits

• Competitive salary
• 401k with company match
• Participation in company health (medical, dental) insurance plans. Supplemental insurance offered
• Promote work/life balance including paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees