Customer Service Representative

9035 Hydradyne LLC • Bossier City, LA

22d • Onsite

About The Position

The Customer Service Representative assists customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders. This role actively creates new and add-on sales and generates leads for Outside Sales. The representative is responsible for providing sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, and others where fluid power is utilized.

Requirements

• Must have High School Diploma or equivalent
• Three years' experience in industrial or fluid power environment
• Ability to learn and apply new information quickly
• Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers.
• Good negotiation and closing skills to drive sales.
• Solid organizational skills, including the ability to manage multiple competing priorities.
• Good problem-solving and reasoning skills.

Responsibilities

• Process customer telephone orders, assist walk-in customers, price, and delivery inquiries, quoting of products and quoting on hydraulic power units and other fluid power components.
• Meet or exceed monthly sales and gross profit quotas, and build on existing sales accounts.
• Take orders by phone, and mail, purchasing and receiving a specific product line, checking availability of stock, back order status, vendor schedules, and shipping dates; quoting prices; and writing and processing orders.
• Work from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, and stock availability.
• Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs. Monitor customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork.
• Seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service.
• Efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer.
• Maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapport and satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees