Customer Service Representative

Taylor Corporation

19d • Onsite

About The Position

Join Our Team! Benefits Start Day 1 Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Hours: Monday - Friday, 8:00am - 5pm ET Your Opportunity: Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team in-office in Dayton, OH. The CSR will establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met.

Requirements

• High School education or above with 2 years of college preferred
• Minimum of 3 years of related / relevant experience in position or specialization
• Strong MS Office skills with emphasis on Excel and Outlook
• Advanced computer experience and ability to implement new technologies

Nice To Haves

• Print, marketing or promotional product experience and/or Salesforce.com knowledge

Responsibilities

• Autonomously manage and own numerous multiple-solution customers and related demands with ease.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.
• Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Understand and appropriately use the company pricing system and policies.
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team.
• Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
• Coordination of projects and complex customer deliverables

Benefits

• We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees