Customer Service Representative
About The Position
Revolution is seeking a Customer Service Representative to join our fast-paced, customer-focused team in Oakdale, MN. This is more than just a job—it’s a chance to grow your career while making a real impact. With excellent benefits and career growth opportunities, we offer an environment where your skills are valued and your voice matters. At Revolution, we’re committed to sustainability and innovation. Our customer service team plays a vital role in helping customers and partners succeed, while contributing to solutions that make a difference for people and the planet.
Requirements
- 2+ years of customer service experience (manufacturing environment experience a plus).
- Exceptional communication and interpersonal skills.
- Strong customer focus with a knack for assessing needs and delivering timely solutions.
- Positive, honest, and team-oriented attitude.
- Adaptable, action-driven, and able to thrive in a fast-changing environment.
- Proficient in Microsoft Office Suite and experienced with customer service tools/databases.
- Strong multitasking, organizational, and time-management skills.
- Proven ability to manage high volumes of transactions with speed and accuracy.
- High ethical standards and professional integrity.
Nice To Haves
- manufacturing environment experience a plus
Responsibilities
- Serve as the primary point of contact by handling inbound calls, emails, and faxes from customers, sales representatives, and brokers.
- Follow established customer service procedures and help improve and document new processes to enhance overall service quality.
- Partner with cross-functional teams to identify key drivers of business success and implement customer-focused solutions.
- Accurately manage customer transactions and requests using internal systems and tools.
- Communicate product and service features in relation to customer needs.
- Maintain detailed records of customer interactions and ensure timely follow-up.
- Consistently deliver a positive, solutions-oriented customer experience.
- Build and nurture strong, long-term relationships with both internal and external stakeholders.
Benefits
- Medical
- Dental (with orthodontic)
- Disability
- Vision
- Life insurance
- 401K with company match
- Paid Time Off (PTO) and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
