Customer Service Representative

MERITUM ENERGY GP LLCCenter, TX
13d

About The Position

McAdams Propane in Center, TX is looking for a pro-active and driven Customer Service Representative to join the team! The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving concerns. A successful Customer Service Representative is committed to Service, Efficiency and Safety.

Requirements

  • High school diploma or equivalent required
  • Minimum 3 years of customer service experience
  • Excellent interpersonal, communication, and problem-solving skills
  • Service-oriented and the ability to resolve customer grievances
  • Proficient with computer skills and the ability to learn and use current and new software
  • Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
  • Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the plant
  • Must pass pre-employment screening and background check
  • Prolonged periods sitting at a desk, using a phone, and working on a computer

Nice To Haves

  • Experience in high-volume phone call settings highly preferred
  • Experience in the oil and propane industry preferred
  • Bilingual (English/Spanish) preferred

Responsibilities

  • Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
  • Collects and enters orders for new or additional products or services
  • Forwards customer questions and complaints to the assigned specialist or other appropriate staff
  • Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Assist customers with filling propane cylinders at the bottle dock station
  • Performs other related duties as assigned
  • The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Benefits

  • Competitive hourly wage
  • 401(k) with 6% company match
  • Health and vision insurance
  • Company paid dental insurance
  • Company paid AD&D and life insurance
  • Paid time off with rollover hours
  • Referral bonus program
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