Customer Service Representative

One to One Health • West Lafayette, IN

66d • Onsite

About The Position

The Customer Service Representative will be responsible for aiding our patients and other visitors, maintaining organization in our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

Requirements

• Experience with the following desired: EMR system, Microsoft applications: Excel, Word, Email, etc.
• Friendly, energetic, and compassionate disposition
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Dedication to maintaining the confidentiality of all patient records
• Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze data, solve problems, and make strategic decisions.
• Experience with financial management and budget oversight in a healthcare setting.
• Proficiency in relevant software and technology systems.
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull
• High school diploma or equivalent
• 2+ years of experience working as an administrative assistant or in a relevant role

Nice To Haves

• Health care experience preferred

Responsibilities

• Greet patients, vendors, and other visitors to our wellness center
• Answer patient questions and provide assistance when necessary
• Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
• Utilize our medical office software to schedule new and follow-up appointments for our patients
• Register new patients and update necessary records
• Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
• Maintain spreadsheets and confidentiality of all patient records
• Ensure that the waiting room environment remains quiet, calm, and welcoming. Wipe down high traffic areas
• Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED