Customer Service Representative - Wholesale Apparel

Edgemine Inc • Los Angeles, CA

9d • $18 - $23 • Onsite

About The Position

We are looking for a resourceful and solution-oriented Customer Service Support Representative to join our team in Los Angeles.You will balance high-level people skills with the organizational follow-through required to manage orders and logistics. If you take pride in owning a problem from the moment it arrives until it is fully resolved, we want to meet you. This role is 100% in-office in Los Angeles, CA.

Requirements

• A proven ability to take full responsibility for tasks and treat every customer issue as if it were your own to solve.
• Strong verbal and written skills with the ability to stay calm and professional even when de-escalating high-pressure situations.
• Natural problem-solving skills with the agility to think on your feet and propose creative solutions.
• High level of organization and attention to detail, specifically when managing order data and tracking numbers.
• Comfort working in a fast-paced environment where priorities can shift quickly between different brands and retail partners.

Responsibilities

• Act as the primary point of contact for customer inquiries across email, phone, and messaging to ensure every concern is addressed with a clear and professional resolution.
• Manage the lifecycle of an order by securing shipping approvals, processing returns, and resolving discrepancies to keep operations moving smoothly.
• Serve as a bridge between customers and internal teams like Sales, Ops, and Logistics to gather information and solve complex issues.
• Maintain precise records of customer interactions and order statuses within internal systems to ensure all data is up-to-date and reliable.
• Take full ownership of customer issues from start to finish rather than passing tasks off to other departments.
• Proactively identify workflow efficiencies and suggest improvements to the order management process.

Benefits

• Wellness: PPO health insurance (medical, dental, vision), covered 75% by Edgemine. Life Insurance covered 100% by Edgemine.
• Financial Well-Being: 401(k) plan with 100% company match up to 4%.
• Convenience: Daily lunch meals provided.
• Time Off: Paid vacation, holidays, and sick days.
• Culture: holiday parties, sample sales, and team-building events.
• Alternative Schedule: M-T from 8:30AM-6PM, and half-days on Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees