Customer Service Representative (Part-Time, Split Shifts)

Four Star Seafood Inc • San Francisco, CA

6h • $23 - $31 • Onsite

About The Position

Four Star Seafood is a leading provider of fresh, high-quality seafood to restaurants, chefs, and consumers in the Bay Area. We are passionate about the ocean and committed to sustainable practices. We like to think of ourselves as hospitality-focused fishmongers, and part of a close-knit team that supports each other through each day.

Do you love fresh seafood? Are you a customer orientated team player who takes initiative and loves problem solving? If so, come join our dynamic and growing company!

Requirements

• Minimum of 1 year of experience providing exceptional customer service.
• Strong phone contact handling skills and great active listening skills.
• Sound knowledge of Microsoft Office Suite and Google products.
• High school diploma or GED equivalent.
• Basic math skills (add, subtract, multiply, and divide), with high attention to detail.
• Work well under pressure with strong ability to multi-task and prioritize.
• Ability to learn quickly, adapt, and manage time effectively.
• Professional "go-getter" who understands what it takes to provide exceptional guest service.
• Excellent communications skills and confidence, with a positive attitude.
• Trustworthy with strong work ethic and integrity.
• Speak English fluently and coherently. (Bilingual a plus!)

Nice To Haves

• Bilingual

Responsibilities

• Manage incoming/outgoing calls, providing exceptional customer service to internal departments, customers, and restaurants.
• Receive and handle customer concerns, providing appropriate solutions and alternatives within company standards and policies to ensure timely resolution.
• Receive, process, and enter orders into the company ordering system.
• Review and proof all orders for accuracy.
• Assist with order pick-ups for from wholesale and retail clients.
• Print invoices, maintain records, and assist with requests from the Operations Teams.
• Provide delivery updates to wholesale and retail clients.
• Follow communication procedures, guidelines, and all company policies.

Benefits

• Employee benefits are available for all qualifying employees, including paid time off, medical, vision, and dental insurance.
• employees receive fresh seafood products and company merchandise at cost plus 10%.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED