Customer Service Representative

Summit Interconnect, Inc.•Hoffman Estates, IL

22d•$25 - $30•Onsite

About The Position

Under general supervision, CSR coordinates sales quotes and provides administrative customer service functions to support customers’ requirements. May act as internal liaison with assigned accounts. Receives customers’ engineering package, reviews for manufacturability, develops a cost estimate and pricing, determines best delivery date and communicates quotation. Acts as customers’ primary contact on issues regarding order status, including push-outs and pull-ins, order cancellations, and assists in processing returns and credits.

Requirements

Ability to read, write and speak English fluently.
Must be able to communicate effectively with management and supervisory staff.
Ability to effectively follow company systems and procedures.
Understanding of industry standards and the appropriate application.
Familiarity with and ability to work with personal computers.
Possesses a professional demeanor.
2 years’ experience in PCB industry.
Ability to keep all job-related information confidential.
High school diploma or equivalent.

Responsibilities

Review all customer-supplied documentation.
Define all customers “Special Requirements”.
Work with Engineering to determine manufacturability of customer product.
Work with Manufacturing to determine capacity constraints.
Quote on all customer RFQ’s
Negotiate with customer for price and delivery.
Accept and enter all Sales Orders, Change Orders, and Cancellations.
Correspond with customers regarding all orders and RFQ’s.
Follow all ISO procedures.

Benefits

Summit offers a variety of health and benefit programs which include Medical, Dental, Vision, HSA plans, Hospital and Accident plans, Life Insurance, PTO, and Paid Holidays.
Benefits are effective 1st day of the month following 30 days of hire

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