Customer Service Representative (Remote After Training)

TEKsystems • Wakefield, MA

3d • $23 - $25 • Hybrid

About The Position

We are seeking an enthusiastic and customer‑focused Online Banking Specialist to support our growing digital banking team. In this role, you will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence. This is an excellent opportunity to build a long‑term career in banking—even for candidates without prior industry experience.

Requirements

• Minimum 1 year of customer service experience in a fast‑paced environment (retail, hospitality, restaurant, corporate, etc.)
• Prior call center or high‑volume phone experience
• Strong verbal and written communication skills—professional email writing is essential
• Ability to troubleshoot basic technology issues and explain solutions clearly
• Excellent multitasking, organization, and problem‑solving abilities
• Reliable attendance and strong sense of urgency
• Comfortable navigating multiple systems (10+ platforms daily)
• Empathetic, customer‑centric mindset with the ability to make sound decisions independently
• High school diploma or GED
• High‑volume call handling (50+ calls per day)
• Customer service excellence
• Quick learner with strong information retention
• Strong computer proficiency

Nice To Haves

• Bilingual Spanish is a major plus
• Saturday availability (8 AM–3 PM) is a plus but not required

Responsibilities

• Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy
• Support high‑volume inbound calls related to online banking access, troubleshooting, and account inquiries
• Respond to internal and external email inquiries using strong written communication skills
• Serve as a liaison between online banking customers and third‑party service providers
• Process new online banking enrollments and perform maintenance on existing accounts
• Troubleshoot technical issues and guide customers through digital banking solutions
• Assist other call center teams as needed in a fast‑paced, collaborative environment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees